What are your office
USD is open 8 a.m. to
5 p.m. Monday through Friday. The customer service counter is open
during lunchtime hours. Our facility is staffed 24/7/365 for plant
operations and to respond to emergencies.
do I locate my lateral?
Your home may have one of the following: A cleanout just outside
of the building or just behind the sidewalk on your property which
may be marked with the letter “S” or word “SEWER” on the cover;
or there may may be an “S” stamped on the curb in front of your
property (we have observed that the "S" does not always
accurately mark the lateral location.) Some older homes may not
have any cleanouts or markings to help locate your lateral. Please
call (510) 477-7500 or send an email to ContactUSD@Unionsanitary.com
and we may be able to provide an approximate location.
you have a list of approved Plumbers/Contractors?
USD does not keep a list of approved or recommended plumbers and
contractors. You may check the local Better Business Bureau,
on-line reviews, or a friend or acquaintance for any recommendations.
USD does recommend that you get a price quote from at least three
different licensed and bonded plumbers or contractors.
How do I start or stop
Service is never turned
on or off. The lateral to the property is connected to our sewer
system and does not require a phone call to Union Sanitary District
to start or stop service. If you have a septic tank on the property
that is in use to collect wastewater, you are NOT connected to the
sanitary sewer system. If you wish to abandon the septic tank and
connect to our system, contact USD regarding requirements and fees.
How do I put my
sewer bill in my name?
You do not need to take
any action to put your sewer bill in your name. USD's sewer service
charge is a line item on your annual property tax bill, and you
will not receive a separate bill from USD. The tax bill with our
fees included is sent to the registered owner of the property.
What is a sewer
A Sewer Service Charge
is the annual fee that encompasses the cost for USD to collect,
transport, treat and dispose of wastewater from each property in
Fremont, Newark and Union City that is connected to our system.
How am I billed
for sewer service charges?
Annual Sewer Service Charges
are placed on your Alameda County property tax statement. The charges
appear on the tax statement as a line item next to our phone number
477-7500, and are listed as "Union Sewer Svc." Sewer Service
Charges are not a property tax and are not related to the assessed
value of a property. They represent a charge for a service provided,
similar to your telephone and PG & E bills. We simply include
the yearly charges on property tax statements to save the administrative
cost of generating and mailing our own invoices. More details about
how the charges are calculated are provided below.
How are my sewer
service charges calculated?
Charges for residential
customers are based on a flat rate using a two-tiered system. Charges
for Commercial and Industrial customers are based on volume and
pollutant strength of the wastewater being treated. Please see our
Sewer Service Charges & Ordinances
page for more details..
How does my rate
compare to other sewer service charges in the area?
We annually survey 26
Bay Area wastewater agencies and communities, comparing our residential
sewer service charges to ensure that we're giving our customers
a competitive rate. Click here for
How do I obtain
a Demolition permit?
here for instructions to apply for a Demolition permit and for
repairing/replacing the sewer on my property. Why do I need
to obtain a sewer permit?
the sanitary sewer is the property owner’s responsibility, any repair
or replacement has to comply with USD Specifications. This
is to ensure that USD sanitary sewer system integrity is not breached
or compromised. Poorly constructed sanitary sewers may cause
sewer backups and overflows that cause property damage and pose
a health risk.
is responsible for my sewer lateral from the sidewalk into the street?
Each property owner is
responsible for the entire sewer from the house to where it connects
to USD's main sewer line. This includes both the sewer on private
property and the lateral located beneath the sidewalk and street.
found an old capped sewer lateral at my property; can I connect
Connection to an old capped lateral may be made provided that it
is still connected to the main sewer and is in good condition.
A video of the pipe is required to be submitted to USD for review
and approval. Any lateral proposed for reuse needs to be brought
up to current District standards. Please contact us for a sewer
is a capacity fee and why do I need to pay it?
All new houses or buildings that connect to USD are required to
pay a capacity fee. The capacity fee is a payment for wastewater
capacity rights and represents a reimbursement to the District’s
ratepayers for providing available capacity to future users of the
Is a sewer backflow prevention device (BPD) required to
be installed? Do you give free backflow devices?
does not generally require sewer BPDs to be installed in every home
or property. However, in cases where the home is located in hilly
areas, it may be prudent to install a BPD to prevent damage to your
property in case of a main sanitary sewer overflow. USD does not
supply BPDs, which can be purchased at plumbing supply stores. More
information about BPDs can be found at sewersmart.org.
What pipe material can I use to replace my broken sewer
The following pipe materials may be used to replace your old lateral:
PVC (Polyvinyl Chloride) SDR 26 or Schedule 40, ABS (Acrylonitrile-Butadiene-Styrene),
or HDPE (High Density Polyethylene) for pipebursting.
I get an over-the-counter review of my plans?
may be able to provide an over-the-counter review of your plans
if you are not constructing any sanitary sewer
pipe outside of the building. If sewer work it needed outside the
building, then a full plan review submittal will be required. If
this applies to you, select your project type:
Single Family Home
How quickly can I schedule an inspection?
notify your USD inspector 48 hours prior to your requested inspection
time. The inspector will contact you to confirm an available appointment
date and approximate time.
Why did a USD
worker put paint on an area in front of my house?
When digging to make sewer repairs,
it is very important to know where other utilities are located so
that damage can be avoided. Most utility companies belong to a locating
service called Underground Service Alert (USA).
Markings by utilities,
including USD, locate underground utilities for future work to be
done at that location. If you have any questions about USA markings,
please call (510) 477-7500 and ask to speak to a Collection Services